However, to use mail merge for your department, you will need to create a second profile specifically for your department's shared mailbox so that this shared mailbox is the default sender for the message. Typically, the shared mailbox for your department appears as a second mailbox in your Outlook when you log in as yourself. Step 1 - Create a new profile for the shared mailbox in Outlook Below are the steps that must be completed. To send emails to a large number of recipients, senders can use mail merge functionality with content from Microsoft Word.
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